{"id":48,"date":"2018-03-05T10:42:23","date_gmt":"2018-03-05T09:42:23","guid":{"rendered":"http:\/\/srs-certification.de\/?page_id=48"},"modified":"2026-03-25T14:27:19","modified_gmt":"2026-03-25T13:27:19","slug":"plaintes-et-recours","status":"publish","type":"page","link":"https:\/\/srs-certification.com\/fr\/certserv\/plaintes-et-recours\/","title":{"rendered":"Plaintes et appels"},"content":{"rendered":"<p class=\"has-ast-global-color-8-color has-text-color\">SRS dispose d'un protocole standard pour traiter les diff\u00e9rents types de plaintes, notamment:<\/p>\n\n\n\n<ul class=\"wp-block-list has-ast-global-color-8-color has-text-color\">\n<li>Plaintes : demandes concernant la conformit\u00e9 \u00e0 la norme de SRS, du personnel de SRS ou des produits d'un op\u00e9rateur certifi\u00e9 par SRS;<\/li>\n\n\n\n<li>Appels : d\u00e9saccord du client avec une d\u00e9cision de certification de SRS; et<\/li>\n\n\n\n<li>All\u00e9gations : r\u00e9clamation d'un tiers concernant la non-conformit\u00e9 aux normes applicables ou l'\u00e9tat de violation des politiques de SRS ou d'autres obligations contractuelles avec SRS, faite \u00e0 l'encontre d'un op\u00e9rateur titulaire d'un certificat d\u00e9livr\u00e9 par SRS.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Toute personne souhaitant d\u00e9poser une plainte pour les raisons mentionn\u00e9es ci-dessus est invit\u00e9e \u00e0 nous contacter par ce site web, en envoyant un courriel ou en nous t\u00e9l\u00e9phonant.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Vous \u00eates pri\u00e9 de remplir le\u00a0<a href=\"https:\/\/srs-certification.com\/fr\/doclink\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-black-color\">formulaire de plainte,<\/span><\/a>, signez-le et envoyez-le \u00e0\u00a0<a href=\"mailto:info@srs-certification.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@srscert-global.com<\/a><\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">D\u00e8s r\u00e9ception d'une plainte, celle-ci sera examin\u00e9e et une d\u00e9cision sera prise pour d\u00e9terminer si la plainte s'applique au travail de SRS. Si elle n'est pas applicable, la plainte sera rejet\u00e9e, si elle est applicable, elle sera accept\u00e9e. Le plaignant sera inform\u00e9 de cette d\u00e9cision.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Aucune information confidentielle ne peut \u00eatre donn\u00e9e au plaignant, mais uniquement aux autorit\u00e9s, aux organismes de certification concern\u00e9s ou aux propri\u00e9taires de normes. Dans le cas de plaintes contre des op\u00e9rations certifi\u00e9es NOP, le gestionnaire du programme doit \u00eatre inform\u00e9. Dans le cas de plaintes concernant des produits import\u00e9s dans l'UE, l'autorit\u00e9 du pays membre sera impliqu\u00e9e.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Un avis formel de la fin du processus de plainte au plaignant ou \u00e0 l'appelant et, si cela est autoris\u00e9, le r\u00e9sultat sera fait.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">SRS prendra toute mesure ult\u00e9rieure n\u00e9cessaire pour r\u00e9soudre la plainte.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Toutes les plaintes, y compris les actions correspondantes prises par SRS, sont soumises \u00e0 la gestion de la qualit\u00e9 afin d'am\u00e9liorer notre travail.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>SRS has a standard protocol for dealing with various types of complaint, including: Any person wishing to turn in a complaint for the reasons mentioned above, is welcome to contact us thought this website, by sending an Email or give us a phone call. You are requested to fill in the\u00a0complaint form, sign it and &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/srs-certification.com\/fr\/certserv\/plaintes-et-recours\/\"> <span class=\"screen-reader-text\">Plaintes et appels<\/span> Lire la suite \"<\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":37,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-48","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/srs-certification.com\/fr\/wp-json\/wp\/v2\/pages\/48","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/srs-certification.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/srs-certification.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/srs-certification.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/srs-certification.com\/fr\/wp-json\/wp\/v2\/comments?post=48"}],"version-history":[{"count":6,"href":"https:\/\/srs-certification.com\/fr\/wp-json\/wp\/v2\/pages\/48\/revisions"}],"predecessor-version":[{"id":4901,"href":"https:\/\/srs-certification.com\/fr\/wp-json\/wp\/v2\/pages\/48\/revisions\/4901"}],"up":[{"embeddable":true,"href":"https:\/\/srs-certification.com\/fr\/wp-json\/wp\/v2\/pages\/37"}],"wp:attachment":[{"href":"https:\/\/srs-certification.com\/fr\/wp-json\/wp\/v2\/media?parent=48"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}