{"id":48,"date":"2018-03-05T10:42:23","date_gmt":"2018-03-05T09:42:23","guid":{"rendered":"http:\/\/srs-certification.de\/?page_id=48"},"modified":"2026-03-25T14:27:19","modified_gmt":"2026-03-25T13:27:19","slug":"keluhan-dan-banding","status":"publish","type":"page","link":"https:\/\/srs-certification.com\/id\/certserv\/keluhan-dan-banding\/","title":{"rendered":"Keluhan &amp; Banding"},"content":{"rendered":"<p class=\"has-ast-global-color-8-color has-text-color\">SRS memiliki protokol standar untuk menangani berbagai jenis keluhan, termasuk:<\/p>\n\n\n\n<ul class=\"wp-block-list has-ast-global-color-8-color has-text-color\">\n<li>Keluhan: pertanyaan tentang kepatuhan terhadap standar SRS, staf SRS, atau produk dari operator yang disertifikasi oleh SRS;<\/li>\n\n\n\n<li>Banding: ketidaksetujuan klien dengan keputusan sertifikasi SRS; dan<\/li>\n\n\n\n<li>Tuduhan: klaim pihak ketiga atas ketidakpatuhan terhadap standar yang berlaku atau keadaan melanggar kebijakan SRS atau kewajiban kontrak lainnya dengan SRS yang dibuat terhadap operator yang memegang sertifikat yang dikeluarkan oleh SRS.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Siapa pun yang ingin mengajukan keluhan karena alasan yang disebutkan di atas, dapat menghubungi kami melalui situs web ini, dengan mengirimkan Email atau menghubungi kami melalui telepon.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Anda diminta untuk mengisi\u00a0<a href=\"https:\/\/srs-certification.com\/id\/doclink\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-black-color\">Formulir keluhan<\/span><\/a>, tandatangani dan kirimkan ke\u00a0<a href=\"mailto:info@srs-certification.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@srscert-global.com<\/a><\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Setelah menerima pengaduan, pengaduan tersebut akan ditinjau, dan keputusan akan diambil apakah pengaduan tersebut berkaitan dengan pekerjaan SRS. Jika tidak sesuai, pengaduan akan ditolak, jika sesuai, pengaduan akan diterima. Pelapor akan diberitahu tentang keputusan ini.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Tidak ada informasi rahasia yang boleh diberikan kepada pelapor, hanya kepada pihak berwenang, lembaga sertifikasi yang terlibat, atau pemilik standar. Dalam kasus keluhan terhadap operasi bersertifikat NOP, Manajer Program harus diberitahu. Dalam kasus keluhan yang melibatkan produk yang diimpor ke Uni Eropa, otoritas negara anggota akan dilibatkan.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Pemberitahuan resmi mengenai akhir proses pengaduan kepada pihak yang mengajukan pengaduan atau pemohon banding dan jika diizinkan, hasilnya akan diumumkan.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">SRS akan mengambil tindakan selanjutnya yang diperlukan untuk menyelesaikan keluhan tersebut.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Semua keluhan termasuk tindakan yang diambil oleh SRS akan disampaikan kepada manajemen mutu untuk meningkatkan kinerja kami.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>SRS has a standard protocol for dealing with various types of complaint, including: Any person wishing to turn in a complaint for the reasons mentioned above, is welcome to contact us thought this website, by sending an Email or give us a phone call. You are requested to fill in the\u00a0complaint form, sign it and &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/srs-certification.com\/id\/certserv\/keluhan-dan-banding\/\"> <span class=\"screen-reader-text\">Keluhan &amp; Banding<\/span> Baca Selengkapnya \"<\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":37,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-48","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/srs-certification.com\/id\/wp-json\/wp\/v2\/pages\/48","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/srs-certification.com\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/srs-certification.com\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/srs-certification.com\/id\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/srs-certification.com\/id\/wp-json\/wp\/v2\/comments?post=48"}],"version-history":[{"count":6,"href":"https:\/\/srs-certification.com\/id\/wp-json\/wp\/v2\/pages\/48\/revisions"}],"predecessor-version":[{"id":4901,"href":"https:\/\/srs-certification.com\/id\/wp-json\/wp\/v2\/pages\/48\/revisions\/4901"}],"up":[{"embeddable":true,"href":"https:\/\/srs-certification.com\/id\/wp-json\/wp\/v2\/pages\/37"}],"wp:attachment":[{"href":"https:\/\/srs-certification.com\/id\/wp-json\/wp\/v2\/media?parent=48"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}