{"id":48,"date":"2018-03-05T10:42:23","date_gmt":"2018-03-05T09:42:23","guid":{"rendered":"http:\/\/srs-certification.de\/?page_id=48"},"modified":"2026-03-25T14:27:19","modified_gmt":"2026-03-25T13:27:19","slug":"si%cc%87kayetler-ve-i%cc%87ti%cc%87razlar","status":"publish","type":"page","link":"https:\/\/srs-certification.com\/tr\/certserv\/si%cc%87kayetler-ve-i%cc%87ti%cc%87razlar\/","title":{"rendered":"\u015eikayetler &amp; \u0130tirazlar"},"content":{"rendered":"<p class=\"has-ast-global-color-8-color has-text-color\">SRS, a\u015fa\u011f\u0131dakiler de dahil olmak \u00fczere \u00e7e\u015fitli \u015fikayet t\u00fcrlerini ele almak i\u00e7in standart bir protokole sahiptir:<\/p>\n\n\n\n<ul class=\"wp-block-list has-ast-global-color-8-color has-text-color\">\n<li>\u015eikayetler: SRS'nin, SRS personelinin veya SRS taraf\u0131ndan belgelendirilmi\u015f bir operat\u00f6r\u00fcn \u00fcr\u00fcnlerinin standartlara uygunlu\u011fuyla ilgili sorular;<\/li>\n\n\n\n<li>\u0130tirazlar: m\u00fc\u015fterinin SRS belgelendirme karar\u0131na kat\u0131lmamas\u0131; ve<\/li>\n\n\n\n<li>\u0130ddialar: SRS taraf\u0131ndan verilen bir sertifikaya sahip bir operat\u00f6re kar\u015f\u0131 yap\u0131lan, ge\u00e7erli standartlara uymama veya SRS politikalar\u0131n\u0131 veya SRS ile yap\u0131lan di\u011fer s\u00f6zle\u015fme y\u00fck\u00fcml\u00fcl\u00fcklerini ihlal etme durumuna ili\u015fkin \u00fc\u00e7\u00fcnc\u00fc taraf iddialar\u0131.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Yukar\u0131da belirtilen nedenlerle \u015fikayette bulunmak isteyen herkes, bu web sitesi arac\u0131l\u0131\u011f\u0131yla, E-posta g\u00f6ndererek veya telefonla arayarak bizimle ileti\u015fime ge\u00e7ebilir.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Sizden a\u015fa\u011f\u0131daki formu doldurman\u0131z istenmektedir\u00a0<a href=\"https:\/\/srs-certification.com\/tr\/doclink\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-black-color\">\u015fi\u0307kayet formu<\/span><\/a>, imzalay\u0131n ve \u015fu adrese g\u00f6nderin\u00a0<a href=\"mailto:info@srs-certification.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@srscert-global.com<\/a><\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">Bir \u015fikayetin al\u0131nmas\u0131 \u00fczerine, \u015fikayet incelenecek ve \u015fikayetin SRS'nin \u00e7al\u0131\u015fmalar\u0131 i\u00e7in ge\u00e7erli olup olmad\u0131\u011f\u0131na karar verilecektir. E\u011fer ge\u00e7erli de\u011filse, \u015fikayet reddedilecek, e\u011fer ge\u00e7erliyse kabul edilecektir. \u015eikayet sahibi bu karardan haberdar edilecektir.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">\u015eikayet sahibine hi\u00e7bir gizli bilgi verilemez, sadece yetkililere, ilgili belgelendirme kurulu\u015flar\u0131na veya standart sahiplerine verilebilir. NOP sertifikal\u0131 faaliyetlere y\u00f6nelik \u015fikayetlerde Program Y\u00f6neticisi bilgilendirilmelidir. AB'ye ithal edilen \u00fcr\u00fcnlerle ilgili \u015fikayetler s\u00f6z konusu oldu\u011funda, \u00fcye \u00fclkenin yetkilisi devreye girecektir.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">\u015eikayet s\u00fcrecinin sona erdi\u011fine dair \u015fikayet\u00e7i veya itiraz sahibine resmi bir bildirimde bulunulacak ve izin verildi\u011fi takdirde sonu\u00e7 bildirilecektir.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">SRS, \u015fikayeti \u00e7\u00f6zmek i\u00e7in gereken her t\u00fcrl\u00fc m\u00fcteakip i\u015flemi yapacakt\u0131r.<\/p>\n\n\n\n<p class=\"has-ast-global-color-8-color has-text-color\">SRS taraf\u0131ndan al\u0131nan ilgili \u00f6nlemleri de i\u00e7eren t\u00fcm \u015fikayetler, \u00e7al\u0131\u015fmalar\u0131m\u0131z\u0131 iyile\u015ftirmek i\u00e7in kalite y\u00f6netimine sunulur.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>SRS has a standard protocol for dealing with various types of complaint, including: Any person wishing to turn in a complaint for the reasons mentioned above, is welcome to contact us thought this website, by sending an Email or give us a phone call. You are requested to fill in the\u00a0complaint form, sign it and &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/srs-certification.com\/tr\/certserv\/si%cc%87kayetler-ve-i%cc%87ti%cc%87razlar\/\"> <span class=\"screen-reader-text\">\u015eikayetler &amp; \u0130tirazlar<\/span> Daha Fazla Oku \"<\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":37,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-48","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/srs-certification.com\/tr\/wp-json\/wp\/v2\/pages\/48","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/srs-certification.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/srs-certification.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/srs-certification.com\/tr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/srs-certification.com\/tr\/wp-json\/wp\/v2\/comments?post=48"}],"version-history":[{"count":6,"href":"https:\/\/srs-certification.com\/tr\/wp-json\/wp\/v2\/pages\/48\/revisions"}],"predecessor-version":[{"id":4901,"href":"https:\/\/srs-certification.com\/tr\/wp-json\/wp\/v2\/pages\/48\/revisions\/4901"}],"up":[{"embeddable":true,"href":"https:\/\/srs-certification.com\/tr\/wp-json\/wp\/v2\/pages\/37"}],"wp:attachment":[{"href":"https:\/\/srs-certification.com\/tr\/wp-json\/wp\/v2\/media?parent=48"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}